For an additional service, igus relies on live chat via messenger app – igus experts answer questions at lightning speed

For an additional service, igus relies on live chat via messenger app – igus experts answer questions at lightning speed

The motion plastics specialist igus is now further expanding its customer service. Customer service employees can now also be reached via WhatsApp. Customers now have the option of conveniently using the igus live chat via the popular messaging platform to receive quick and uncomplicated support.

The integration of WhatsApp into the igus customer service offers users another flexible and convenient option for contacting the motion plastics specialist’s experts directly. To use this new service, customers simply need to click on the familiar WhatsApp icon on the igus website. If WhatsApp is already installed, you will be automatically redirected to the live chat. This means that questions can be answered quickly and easily via smartphone, both from the office and from the construction site or workshop. “Our dedicated colleagues are also available to customers on WhatsApp with their usual speed and expertise. Whether it’s about product information, CAD data, technical support or application enquiries,” says Michael Bergmann, Digital Sales & Marketing Manager at igus GmbH. “With the live chat via WhatsApp, we endeavour to offer a seamless and efficient service experience with real experts.” The live chat service on the igus website has been online for seven years. The four colleagues receive over 200 enquiries every week via chat.

The customer at the centre

In keeping with our corporate culture of “the customer is at the centre of everything we do”, igus offers a wide range of other options for customer support. The live chat on the website, personal on-site consultations with over 100 technical sales consultants in the field in Germany alone, telephone support, team meetings with product demonstrations and customised designs, presentations of new products and tours of the in-house digital trade show, right through to the in-house exhibition at the customer’s premises. “We are delighted to offer our customers an additional means of communication by integrating WhatsApp into our customer service. It is our aim to fulfil the needs of our customers in the best possible way and ensure a world-class service”, says Bergmann.